SHIPPING & RETURNS
SHIPPING POLICY
We currently only ship within New Zealand. Standard shipping rates are $5 with free shipping for orders over $100.
Please allow 1 – 5 working days for your order to be packed and delivered within New Zealand (add an extra two days for rural delivery). It may take a day or so for us to pack your order but it should be delivered within the time frame above during normal operations.
You will get an email notification with your courier tracking information, please check your junk mail if you haven’t received it or if you haven’t heard from us.
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PICK UPS & LOCAL DELIVERY
We are able to offer pick-ups, please contact us to arrange a pick-up and a free shipping code. Pick ups are from our home address and generally the parcel is left in the letterbox - we’ll let you know when it’s available to pick up.
Local delivery in Mangawhai is also available upon request.
RETURNS & EXCHANGE POLICY
If you are not happy with your purchase, provided the goods are unopened and unused, you may return them for a refund or exchange within 28 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If goods sent to you are faulty we will either replace them, refund you for them or give you a credit note. If they were sent to you in error we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.
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If you are unhappy with your order for any reason, please contact us.